Privacy Policy

This Privacy Policy governs the manner in which Flovia (a trading name of Aqua Fit Pro Ltd) collects, uses, maintains, and discloses information collected from users (each, a “User”) of the www.flovia.co.uk website (“Site”). This privacy policy applies to the Site and all products and services offered by Flovia.

Personal Identification Information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, and engage with other activities, services, features, or resources we make available on our Site. Users may be asked for, as appropriate, their name, email address, phone number, and credit card information for class bookings. Users may, however, visit our Site anonymously. We will collect personal identification information only if Users voluntarily submit such information. Users can always refuse to supply personal identification information, though this may prevent them from engaging in certain Site-related activities.

At any time, a User can unsubscribe from Flovia’s newsletters by updating the notification settings in their account. Accounts can also be permanently deleted upon request by contacting any member of the Flovia team.

Non-Personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our Site. This may include browser name, type of computer, technical information about Users’ means of connection to our Site (such as operating system and Internet service provider), and other similar details.

Web Browser Cookies

We use cookies to track the use of our website. This enables us to understand how Users interact with the Site and recognize usage patterns, helping us develop and improve our offerings.

These cookies are essential to enable Users to effectively use the website. They do not gather information that could be used for marketing or tracking broader online activity.

How We Use Collected Information

Flovia (Aqua Fit Pro Ltd) may collect and use Users’ personal information for the following purposes:

  • To process payments

    • We may use information provided by Users when placing an order solely to provide service to that order or when a User violates the Terms and Conditions of our services, such as booking the first-time package multiple times.

    • We do not share this information with outside parties.

  • To send periodic emails

    • We may use Users’ email addresses to send order-related updates, respond to inquiries, and address other requests.

    • If a User opts into our mailing list, they will receive emails that may include company news, updates, and related product or service information.

    • Users can unsubscribe at any time using the instructions included at the bottom of each email or by contacting us via the Site.

How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of Users’ personal information, usernames, passwords, transaction information, and data stored on our Site.

All bookings are processed through Bookeo (see their Privacy Policy), and all payments are processed through Stripe (see their Privacy Policy) and/or PayPal (see their Privacy Policy).

Sharing Your Personal Information

We do not sell, trade, or rent Users’ personal identification information to others.

Assignment Clause

In the event of a business sale, the new owner will have responsibility for all collected data and will operate under the terms of this Privacy Policy.

Third-Party Websites

Users may find advertisements or other content on our Site that links to third-party sites. We do not control the content or links that appear on these sites and are not responsible for their practices. Users should review the privacy policies of any external sites they visit.

Messaging Terms & Conditions

Flovia | Office 67, Millmead Business Centre, Millmead Road, London, N17 9QU

General

By opting into messaging services, Users agree to receive recurring automated marketing and informational text messages from Flovia. Message frequency may vary, and standard message/data rates may apply. Users’ wireless providers are not liable for delayed or undelivered messages.

Cancellation

Users can opt out at any time by texting “STOP.” Upon opting out, no further messages will be sent. To resume messages, Users must sign up again.

Support

For assistance, email [email protected].

Number Transfers

Users must inform us if they change or transfer their mobile number by emailing [email protected]. Failure to do so is a condition of using this service.

Privacy & Messaging Policy Changes

Flovia reserves the right to change or terminate our messaging program at any time. Updates to these Messaging Terms will be effective immediately upon posting.

Changes to This Privacy Policy

Flovia reserves the right to update this Privacy Policy at any time. When changes occur, we will update the date at the bottom of this page and notify Users via email.

Your Acceptance of These Terms

By using this Site, Users signify their acceptance of this policy and terms of service. If they do not agree, they should not use our Site. Continued use following policy changes signifies acceptance of those changes.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact us at:

www.flovia.co.uk
Flovia (Aqua Fit Pro Ltd)
Office 67, Millmead Business Centre, Millmead Road, London, N17 9QU
[email protected]

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